Privacy Policy

// SECTION 01 1. Introduction

fchai Casino is committed to protecting the privacy and personal data of all players who use our online gaming platform. We understand that when you share your personal information with us, you are placing your trust in fchai, and we take that responsibility seriously. This Privacy Policy is designed to give you a clear and transparent picture of how your data is handled from the moment you visit fchai.app to the time you close your account.

This Policy applies to all personal data collected through the fchai website, mobile platform, customer support channels, and any other touchpoints associated with the fchai brand. It covers data collected from registered players, prospective players who browse the site without registering, and individuals who contact our support team.

We encourage you to read this Policy in full. If you have any questions about how fchai handles your personal data, our Data Protection Officer is available to assist — contact details are provided in Section 14 of this Policy.

// SECTION 02 2. Data Controller

For the purposes of the Philippine Data Privacy Act of 2012, fchai Casino is the personal information controller responsible for the personal data collected through the fchai platform. As the data controller, fchai determines the purposes and means of processing your personal information and is accountable for ensuring that such processing is carried out lawfully, fairly, and transparently.

fchai has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and applicable data privacy laws. You may contact the DPO directly for any privacy-related concerns — see Section 14 for contact details.

// SECTION 03 3. Data We Collect

fchai collects personal data through several channels, including account registration, identity verification, payment processing, gameplay activity, and customer support interactions. The categories of personal data we collect are described below.

3.1 Registration Data

When you create a fchai account, we collect the following information:

• Full legal name
• Date of birth (to verify you are 21 years of age or older)
• Residential address (including city, province, and postal code)
• Email address
• Mobile phone number
• Username and encrypted password

3.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) process, we may collect copies of the following documents:

• Government-issued photo identification (Philippine passport, driver's license, SSS card, UMID, or PhilSys ID)
• Proof of residential address (utility bill, bank statement, or barangay certificate)
• Proof of payment method ownership (e.g., screenshot of GCash or PayMaya account in your name)
• Source of funds documentation where required by anti-money laundering regulations

3.3 Financial Data

fchai collects transaction data related to your deposits and withdrawals, including payment method details (GCash number, PayMaya number, BPI/BDO/Metrobank account details), transaction amounts in Philippine Peso (PHP / ₱), transaction timestamps, and transaction reference numbers. fchai does not store full bank account credentials or card numbers on our servers.

3.4 Gameplay Data

We collect data about your activity on the fchai platform, including games played, wager amounts, win/loss records, session durations, and responsible gaming tool usage. This data is used to operate the platform, detect fraud, and fulfill our regulatory reporting obligations.

3.5 Technical & Device Data

When you access fchai, we automatically collect certain technical information, including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, and pages visited. This data is collected through cookies and similar tracking technologies, as described in Section 7.

3.6 Communications Data

If you contact fchai's customer support team, we retain records of your communications, including the content of messages, timestamps, and the nature of your inquiry. This data is used to resolve your issue and improve our support services.

// SECTION 04 4. How We Use Your Data

fchai uses your personal data for the following purposes:

Purpose	Data Used
Account registration and management	Registration data, KYC data
Age and identity verification (21+ requirement)	Date of birth, KYC documents
Processing deposits and withdrawals	Financial data, KYC data
Providing and improving gaming services	Gameplay data, technical data
Fraud detection and prevention	All categories
Anti-money laundering compliance	Financial data, KYC data
Responsible gaming monitoring	Gameplay data, registration data
Customer support	Communications data, registration data
Platform analytics and performance	Technical data, gameplay data
Regulatory reporting to PAGCOR and other authorities	Financial data, KYC data, gameplay data
Sending service-related communications	Email address, mobile number

// SECTION 05 5. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, fchai processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfill our obligations under the fchai Terms & Conditions, including account management, payment processing, and game provision.
• Legal obligation: Processing required to comply with applicable laws and regulations, including PAGCOR licensing requirements, anti-money laundering laws, and tax reporting obligations.
• Legitimate interests: Processing necessary for fraud prevention, platform security, responsible gaming monitoring, and improving our services, where such interests are not overridden by your rights and freedoms.
• Consent: Where we rely on your consent for specific processing activities (such as marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

// SECTION 06 6. Data Sharing & Disclosure

fchai does not sell, rent, or trade your personal data to third parties for commercial or marketing purposes. We may share your personal data with the following categories of recipients only where necessary and lawful:

• Payment processors: GCash, PayMaya, BPI, BDO, and Metrobank, for the purpose of processing your deposits and withdrawals. These providers are bound by their own privacy policies and applicable financial regulations.
• Identity verification providers: Third-party KYC service providers who assist fchai in verifying player identities and documents.
• Game software providers: Licensed game developers whose titles are available on the fchai platform may receive anonymized gameplay data for technical and compliance purposes.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies, where disclosure is required by law or regulatory obligation.
• Legal and professional advisors: Lawyers, auditors, and compliance consultants engaged by fchai, subject to professional confidentiality obligations.
• Law enforcement: Where fchai is legally compelled to disclose information in response to a valid court order, subpoena, or law enforcement request.

All third parties with whom fchai shares personal data are required to handle that data in accordance with applicable privacy laws and are prohibited from using it for any purpose other than the specific purpose for which it was shared.

// SECTION 07 7. Cookies & Tracking Technologies

fchai uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit a website. Cookies allow fchai to recognize your browser, remember your preferences, and analyze how the platform is used.

7.1 Types of Cookies We Use

• Strictly necessary cookies: Essential for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and responsible gaming limits you have set.
• Analytics cookies: Help us understand how players use the fchai platform, which pages are most visited, and where technical issues occur. This data is aggregated and anonymized.
• Performance cookies: Monitor platform load times and technical performance to ensure a smooth gaming experience.

7.2 Managing Cookies

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. However, disabling strictly necessary cookies may prevent you from accessing certain features of the fchai platform, including logging in to your account. For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation.

// SECTION 08 8. Data Retention

fchai retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

• Account data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with PAGCOR licensing requirements and anti-money laundering regulations.
• KYC and identity documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction, as required by the Anti-Money Laundering Act.
• Financial transaction records: Retained for a minimum of five (5) years in accordance with financial regulatory requirements.
• Customer support communications: Retained for two (2) years from the date of the last interaction, unless a longer period is required for ongoing dispute resolution.
• Technical and analytics data: Retained in anonymized or aggregated form for up to two (2) years for platform improvement purposes.

When personal data is no longer required, fchai will securely delete or anonymize it in accordance with our data disposal procedures.

// SECTION 09 9. Data Security

fchai implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the fchai platform
• Encrypted storage of sensitive personal data, including passwords (stored as salted hashes) and financial information
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis
• Regular security audits and penetration testing of the fchai platform
• Multi-factor authentication for administrative access to systems containing personal data
• Continuous monitoring for suspicious activity and potential data breaches
• Staff training on data privacy and security best practices

// SECTION 10 10. Your Rights Under the Data Privacy Act

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by fchai:

• Right to be informed: You have the right to know what personal data fchai collects about you, how it is used, and with whom it is shared. This Privacy Policy fulfills that obligation.
• Right of access: You have the right to request a copy of the personal data fchai holds about you, along with information about how it is processed.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object: You have the right to object to the processing of your personal data where fchai relies on legitimate interests as the legal basis for processing.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe fchai has violated your data privacy rights.

To exercise any of these rights, please contact fchai's Data Protection Officer using the contact details provided in Section 14. We will respond to all valid requests within 15 business days. In some cases, we may need to verify your identity before processing your request.

// SECTION 11 11. Children's Privacy

If you are a parent or guardian and believe that a minor has registered an account on fchai or provided personal data to us, please contact our support team immediately at the email address provided in Section 14. We will investigate and take appropriate action without delay.

// SECTION 12 12. Third-Party Services

The fchai platform may integrate with third-party services, including payment gateways (GCash, PayMaya, BPI, BDO, Metrobank), game software providers, and analytics tools. When you interact with these third-party services through the fchai platform, those providers may collect data about you in accordance with their own privacy policies.

fchai is not responsible for the privacy practices of third-party service providers. We encourage you to review the privacy policies of any third-party services you interact with. fchai selects third-party partners carefully and requires them to maintain appropriate data protection standards as a condition of their engagement with fchai.

// SECTION 13 13. Updates to This Privacy Policy

fchai reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or regulatory requirements. When material changes are made to this Policy, we will notify registered players via email and/or through a prominent notice on the fchai platform at least 7 days before the changes take effect.

The date of the most recent revision is displayed at the top of this page. Your continued use of the fchai platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with any changes, you should cease using the platform and may request account closure by contacting our support team.

// SECTION 14 14. Contact & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the way fchai handles your personal data, please contact our Data Protection Officer. We are committed to addressing all privacy-related inquiries promptly and transparently.

You can reach the fchai Data Protection Officer by email at: [email protected]

For general support inquiries, you may also contact our customer support team at: [email protected]

fchai aims to respond to all data privacy requests within 15 business days of receipt. For urgent matters involving suspected unauthorized access to your account or a potential data breach, please mark your message as urgent and our team will prioritize your request.

If you are not satisfied with fchai's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (NPC). Information about the NPC and how to file a complaint is available through official Philippine government channels.